Terms of Service

The Service helps businesses research publicly available information, including business listings and contact details, and manage outreach to those businesses. It includes search and scraping tools, team workspaces, email outreach, exports, and an MCP server that allows compatible AI clients to request scrapes.

We may add, change, or remove features at any time. Some features may be experimental or offered in beta, and may be changed or discontinued without notice.

• You must be at least 16 years old and able to enter into a binding contract to use the Service.
• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account and for keeping your credentials confidential.
• You must notify us promptly if you suspect unauthorized access to your account.
• We may suspend or terminate accounts that violate these Terms, present a security risk, or are used unlawfully.

The Service supports shared team workspaces. A team owner or administrator can invite members, assign roles, and remove members. Information saved to a team workspace, including searches, results, and outreach records, is visible to members of that team.

If you join a team, you acknowledge that the team's owners and administrators control access to that workspace and its data. If you create a team, you are responsible for the members you invite and for their compliance with these Terms.

• Some features require payment, including paid MCP scrape downloads. Prices are shown at the point of purchase.
• Payments are processed by Stripe. By making a payment, you also agree to Stripe's terms and privacy policy.
• You authorize us and Stripe to charge your selected payment method for the amount shown.
• If you save a card for automatic payments, you authorize us to charge it when a business search completes, based on the per-result rate shown on the pricing page. You can remove the saved card at any time in your billing settings.
• Unless required by law or expressly stated otherwise, payments are non-refundable.
• You are responsible for any taxes applicable to your purchase, other than taxes on our income.
• We may change prices or introduce new fees with reasonable notice. Changes do not affect purchases already completed.
• If a payment is reversed or disputed, we may suspend access to the related content or features.

You may use the Service only for lawful business purposes. You must not:

• Use the Service in violation of applicable law, including data protection, anti-spam, consumer protection, and intellectual property laws.
• Violate the terms, robots policies, or technical restrictions of third-party websites, search engines, or data sources.
• Send unsolicited messages that do not comply with applicable marketing and privacy laws, or continue contacting someone who has asked you to stop.
• Harass, threaten, defame, or discriminate against any person or business.
• Upload or transmit malware, unlawful content, or content that infringes the rights of others.
• Attempt to gain unauthorized access to the Service, other accounts, or connected systems.
• Circumvent usage limits, payment requirements, rate limits, or access controls.
• Reverse engineer, decompile, or copy the Service except as permitted by law.
• Resell, sublicense, or provide the Service to third parties without our written permission.
• Use the Service to build a competing product or to scrape data for the purpose of training a competing model without our written permission.

We may investigate suspected violations and suspend or terminate access. We may also report unlawful activity to the appropriate authorities.

You are the sender of any outreach email you create or send through the Service, and you are responsible for its content and for complying with the laws that apply to you and your recipients. This includes laws such as the CAN-SPAM Act, the GDPR, the UK PECR, and equivalent local rules.

• Ensure you have a lawful basis for contacting each recipient and that your messages are relevant to their business.
• Include accurate sender identification and a working way for recipients to opt out.
• Honor unsubscribe requests promptly. The Service suppresses addresses that unsubscribe, but you remain responsible for your own records and for any outreach sent outside the Service.
• Do not use the Service to send messages to purchased lists, scraped consumer lists, or recipients in jurisdictions where your outreach would be unlawful.
• Keep your own record of how you obtained contact data and your basis for contacting each recipient.

The Service relies on third-party providers, including search data providers, Cloudflare, Stripe, email delivery providers, and identity providers. Your use of those integrations may be subject to their own terms and privacy policies.

Search results and business information come from third-party sources and public directories. We are not affiliated with Google or any other search engine, and we do not control their availability, accuracy, or terms. You are responsible for ensuring that your use of retrieved data complies with the rights of the businesses and individuals concerned.

The Service, including its software, design, text, and trademarks, is owned by us or our licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes.

You retain ownership of the content you submit and of the outreach messages you create. You grant us a licence to host, process, and transmit that content as needed to provide the Service. You are responsible for ensuring you have the rights to use any content you submit.

You may use search results and exports for your internal business purposes. You may not resell or publicly redistribute them as a dataset without our written permission.

We aim to keep the Service available, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable during maintenance, provider outages, or events beyond our control. We provide support at [email protected] and will make reasonable efforts to respond to requests.

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that search results, business information, email addresses, or other data will be complete, current, or correct. You are responsible for verifying information before relying on it or contacting a business.

Nothing in these Terms excludes or limits any warranty or liability that cannot be excluded or limited by applicable law.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) USD 100.

These limits apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

You agree to indemnify, defend, and hold us harmless from claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your use of the Service, your content or outreach, your violation of these Terms, or your violation of any law or third-party right.

You may stop using the Service at any time and may delete your account from your account settings. We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if we discontinue the Service.

After termination, your right to use the Service ends. Sections that by their nature should survive termination, including payment obligations, disclaimers, limitation of liability, indemnity, and governing law, will survive.

These Terms are governed by the laws of the jurisdiction in which The Massive is established, without regard to its conflict-of-law rules. The courts located in that jurisdiction have exclusive jurisdiction over disputes arising out of or relating to these Terms, subject to any mandatory rights you have under the law of your country of residence.

Before filing a claim, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.

We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service before the changes take effect. If you continue to use the Service after the changes take effect, you agree to the updated Terms.

These Terms, together with our Privacy Policy, are the entire agreement between us regarding the Service. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms? Contact us at [email protected].